Terms of Service

Last updated: October 8, 2026

These Terms of Service ("Terms") govern your access to and use of the WhatsNextAction platform ("Service"), operated by QubForge, tehnološke rešitve, d.o.o., Jakopičeva ulica 9, 2000 Maribor, Slovenia ("we", "us", "our", "QubForge").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• Service - The WhatsNextAction web application, including all features, content, and functionality accessible at whatsnextaction.com and associated domains.
• User / You - Any individual who creates an account and uses the Service.
• Content - Any data, text, files, comments, or other materials you create, upload, or store through the Service, including but not limited to inbox items (stuff), actions, projects, tags, descriptions, attachments, and comments.
• Subscription - A paid plan (Pro or Team) providing access to additional features and higher usage limits.
• GTD - Getting Things Done, a personal productivity methodology created by David Allen. "Getting Things Done" and "GTD" are registered trademarks of the David Allen Company. WhatsNextAction is not affiliated with, endorsed by, or sponsored by the David Allen Company.

2. Service Description

WhatsNextAction is a web-based productivity platform designed for stress-free productivity, inspired by proven task management principles. The Service provides tools for capturing, clarifying, organizing, reviewing, and engaging with tasks and projects.

Core Features

The Service includes the following functionality:

• Inbox - Capture raw items for later processing
• Clarify Workflow - Guided process for processing inbox items into actions, projects, reference, or someday/maybe items
• Next Actions - List of concrete, actionable steps
• Today - Focused daily action list
• Projects - Multi-step outcomes with ordered action lists
• Calendar - Time-specific actions and recurring events (day, week, month, and year views)
• Waiting For - Delegated or pending items
• Someday / Maybe - Items for future consideration
• Reference - File storage for non-actionable materials
• Completed - Record of completed actions and projects with productivity insights
• Weekly Review - Guided checklist for maintaining your system
• Recurring Actions - Automated repeating action templates
• Context Tags - Tag-based filtering for context-specific work
• Quick Add - Rapid inbox capture from any page
• Email to Inbox - A unique inbound email address that turns forwarded or sent emails into inbox items (available on Pro and Team plans)
• Team Collaboration - Connect with other users to delegate actions and share projects (available on the Team plan)
• In-App Notifications - In-app alerts within the Service for delegations, connection invites, and other events
• Email Notifications - Optional task reminders, daily summaries, and project nudges delivered by email
• Google Sign-In - Optional sign-in and registration using your Google account

Feature availability depends on your subscription plan (see Section 5).

3. Account Registration

3.1 Eligibility

You must be at least 15 years old to use the Service. By registering, you represent that you meet this age requirement.

3.2 Account Creation

To use the Service, you must create an account with a valid email address and a password meeting our security requirements (minimum 8 characters, containing at least one letter, one digit, and one symbol), or sign in with your Google account. You must verify your email address before you can access the Service.

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us promptly if you suspect unauthorized access to your account

We are not liable for any loss or damage arising from unauthorized use of your account where such use resulted from your failure to safeguard your credentials.

3.4 One Account Per Person

Each individual may maintain only one account. We reserve the right to suspend or terminate duplicate accounts.

4. User Content

4.1 Ownership

You retain full ownership of all Content you create, upload, or store through the Service. We claim no intellectual property rights over your Content.

4.2 License to Us

By using the Service, you grant us a limited, non-exclusive, non-transferable license to store, process, and display your Content solely for the purpose of providing and maintaining the Service. This license terminates when you delete your Content or your account.

4.3 Your Responsibilities

You are solely responsible for the Content you store in the Service. You represent and warrant that:

• You have the right to store and use the Content
• Your Content does not violate any applicable law or third-party rights
• Your Content does not contain malware or malicious code

4.4 Content Limits

Usage limits apply based on your subscription plan:

We reserve the right to modify these limits with reasonable notice.

5. Subscription Plans and Payments

5.1 Free Plan

The Free plan provides access to the core Service with limited usage quotas at no cost. We reserve the right to modify Free plan features and limits at any time.

5.2 Paid Subscriptions (Pro and Team)

Paid subscriptions provide access to additional features and higher usage limits as described on our Pricing page.

• Billing cycles: Monthly or yearly. Yearly subscriptions include a discount as displayed at the time of purchase.
• Pricing: Current prices are displayed on the Pricing page. All prices are in EUR and include VAT. The VAT rate is determined by the billing country you provide at checkout and is shown separately on your invoice.
• Billing address: At checkout you must provide a billing name, address, and country. You are responsible for providing accurate billing information.
• Payment processing: Payments are processed by our payment provider: DINARO družba za izdajo elektronskega denarja in plačilne storitve, d.o.o. (formerly Paywiser d.o.o.), Bravničarjeva ulica 13, 1000 Ljubljana, Slovenia, an electronic money institution licensed and supervised by the Bank of Slovenia (licence no. 0.04.5.4-5/2020-70), or Stripe Payments Europe, Limited, Dublin, Ireland, with payment services provided by Stripe Technology Europe, Limited, an electronic money institution authorised by the Central Bank of Ireland. The provider is shown on the checkout page. Payment details are entered on the payment provider's secure checkout page and are never received or stored by us. Payments are charged in EUR.
• Automatic renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Your payment method is saved securely with our payment provider and charged automatically at each renewal.
• Failed payments: If a renewal payment fails, your plan remains active until the end of the current billing period while the payment provider retries the charge. If payment is not completed by then, your account reverts to the Free plan.
• Changing plans: To switch between plans or billing cycles, cancel your current subscription and subscribe to the new plan after the current billing period ends.

5.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• After the billing period ends, your account reverts to the Free plan
• If your stored content exceeds Free plan limits, you will retain read-only access to existing content but will not be able to create new items until you are within the Free plan limits

5.4 Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from a paid subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU).

To exercise this right, contact us at info@whatsnextaction.com with a clear statement of your decision to withdraw. We will refund the full amount within 14 days to the original payment method.

Cancelling your subscription in your account settings (Section 5.3) only stops automatic renewal and is not a withdrawal: it does not trigger a refund. To withdraw and receive a refund, you must send us your request by email as described above.

You may use the following model withdrawal form, but you are not obliged to:

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: QubForge, tehnološke rešitve, d.o.o., Jakopičeva ulica 9, 2000 Maribor, Slovenia, info@whatsnextaction.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): WhatsNextAction subscription (plan: ……)

Ordered on (*): ……

Name of consumer(s): ……

Email address of the account: ……

Address of consumer(s): ……

Signature of consumer(s) (only if this form is notified on paper): ……

Date: ……

(*) Delete as appropriate.

5.5 Refunds

Outside the 14-day withdrawal period, subscription fees are non-refundable except where required by applicable law. We may, at our discretion, offer refunds or credits in exceptional circumstances.

5.6 Price Changes

We may change subscription prices with at least 30 days notice. Price changes take effect at the start of the next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5.7 Invoice Issuance and Fiscal Verification (Slovenia)

For every purchase we issue an invoice and deliver it to you by email. Where required by the Slovenian Tax Verification of Invoices Act (Zakon o davčnem potrjevanju računov, ZDavPR), invoices are fiscally verified with the Financial Administration of the Republic of Slovenia (FURS).

Notice pursuant to Article 12 of ZDavPR:

Prodajalec mora za dobavo blaga ali storitev izdati račun in ga izročiti kupcu. Kupec mora prevzeti račun in ga zadržati neposredno po odhodu iz poslovnega prostora. (www.fu.gov.si/blagajne)

English translation, for information only: The seller must issue an invoice for the supplied goods or services and hand it over to the buyer. The buyer must take the invoice and retain it immediately after leaving the business premises.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Interfere with or disrupt the Service or its infrastructure
• Use automated tools, bots, or scripts to access the Service beyond normal use
• Upload files containing malware, viruses, or malicious code
• Use the Service to store or distribute content that infringes intellectual property rights
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or commercially redistribute access to the Service

Violation of these terms may result in suspension or termination of your account.

7. Intellectual Property

7.1 Our Property

The Service, including its design, source code, user interface, icons, graphics, and documentation, is owned by QubForge, tehnološke rešitve, d.o.o. and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted in these Terms are reserved.

7.2 Trademark Notice

"WhatsNextAction" is a trademark of QubForge, tehnološke rešitve, d.o.o.

"Getting Things Done" and "GTD" are registered trademarks of the David Allen Company. WhatsNextAction is an independent product and is not affiliated with, endorsed by, or sponsored by the David Allen Company.

8. Service Availability and Modifications

8.1 Availability

We strive to provide a reliable and continuously available Service. However, we do not guarantee uninterrupted, error-free, or always-available access. The Service may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Server or infrastructure failures
• Network connectivity issues
• Third-party service outages
• Circumstances beyond our reasonable control

8.2 Modifications

We may modify, update, or discontinue features of the Service at any time. For material changes that reduce functionality available under paid plans, we will provide reasonable advance notice.

9. Limitation of Liability

9.1 Service Provided "As Is"

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• That the Service will be uninterrupted, timely, secure, or error-free
• That any defects will be corrected
• That the Service will meet your specific requirements

9.2 Data Loss

While we implement reasonable technical measures to protect your data, including regular backups, we cannot guarantee against data loss. You acknowledge that:

• No system of electronic storage is 100% secure or reliable
• We are not liable for any loss of or damage to your Content, except where such loss results from our intentional misconduct or gross negligence
• You are responsible for maintaining your own backups of critical information

We strongly recommend that you keep copies of important data outside the Service.

9.3 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, we shall not be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or content (except as limited by Section 9.2)
• Loss of goodwill or reputation
• Business interruption
• Cost of procurement of substitute services

This applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and whether or not we were advised of the possibility of such damages.

9.4 Liability Cap

To the maximum extent permitted by applicable law, our total aggregate liability to you for any and all claims arising from or related to the Service shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. For Free plan users, our total liability shall not exceed EUR 50.

9.5 Exceptions

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under EU law

9.6 Consumer Rights

If you are a consumer in the European Union, you benefit from mandatory consumer protection laws in your country of residence. Nothing in these Terms affects your rights under such laws. In case of conflict between these Terms and mandatory consumer protection provisions, the consumer protection provisions shall prevail.

10. Indemnification

You agree to indemnify and hold harmless QubForge, tehnološke rešitve, d.o.o. from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your Content
• Your violation of any applicable law or third-party rights

11. Account Termination

11.1 Termination by You

You may delete your account at any time through the Service. Upon account deletion:

• Your Content will be permanently deleted within 30 days
• Any active paid subscription is cancelled and will not renew
• Backup copies of your data will be purged within our backup retention period (up to 30 days)
• Invoices, credit notes, and related payment records are retained for the period required by tax law, as described in our Privacy Policy

11.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms or our Acceptable Use policy
• Your account is used for illegal activity
• We are required to do so by law
• We discontinue the Service (with at least 30 days notice)

For non-urgent violations, we will attempt to notify you and give you an opportunity to resolve the issue before termination. In cases of severe or repeated violations, we may terminate immediately.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 4.1, 7, 9, 10, and 14) shall survive.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions, sanctions, or embargoes
• Power outages or telecommunications failures
• Cyberattacks or internet disruptions
• Third-party service provider failures

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this document
• Notify users via email or in-app notification at least 15 days before the changes take effect

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree with the updated Terms, you may close your account before they take effect.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to conflict of law provisions.

14.2 Jurisdiction

Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Maribor, Slovenia.

14.3 EU Consumer Rights

If you are a consumer in the European Union, you retain all rights available to you under the mandatory consumer protection laws of your country of residence. Nothing in these Terms deprives you of these rights.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and QubForge, tehnološke rešitve, d.o.o. regarding the use of the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16. Contact Us

If you have any questions about these Terms, contact us at:

QubForge, tehnološke rešitve, d.o.o. Jakopičeva ulica 9, 2000 Maribor, Slovenia Registration number: 7502125000 VAT ID: SI76693635 Registered with the District Court of Maribor (Okrožno sodišče v Mariboru); share capital EUR 7,500.00 Email: info@whatsnextaction.com